Delivery terms

  • Free delivery, setup and pickup to any location on Koh Samui island – private house, villa, hotel or resort for orders above 1000 THB. Delivery fee for orders below 1000 THB is 300 THB.
    Repeated delivery of additional items to the same address is free for orders above 800 THB and 200 THB for orders below 800 THB.
  • Standard delivery hours are between 9 AM and 6 PM (local time), Monday to Sunday. Additional fee for deliveries outside of our standard delivery hours (for example – early morning or late evening) is 200 THB.
  • Earliest possible delivery is the following day after 9 AM (local time) for orders received before 7 PM.
  • In case the delivery or the pickup address changes, the Client must inform us at least 24 hours in advance.
  • The time slot requested by the Client need to be agreed beforehand. We reserve the right to change it at any time if necessary or in case of emergency, keeping the Client informed about such change.
  • Upon arrival to the agreed address we will contact the Client by phone or any other online messenger. Standard waiting time is 30 minutes. In case of Client no-show (more than 30 minutes) we reserve the right to cancel the delivery. Redelivery is subject to availability and extra delivery charges.